Contact information
Contact Information
At Old State Coins, we are committed to providing helpful customer support and a smooth, reliable shopping experience.
For questions regarding our collectible coins, orders, shipping, returns, payments, or services, our customer support team is available to assist you.
Customer Support
Email: support@oldstatecoins.com
Business Hours
Monday–Friday: 8:00 a.m.–8:00 p.m. ET
Support requests may be submitted online at any time.
Messages received outside regular business hours will be reviewed during the next available business period.
How We Can Help
Our customer support team can assist with:
- Gold, silver, and collectible coin information.
- Product condition and specifications.
- Coin grading and certification questions.
- Order status.
- Order tracking.
- Shipping questions.
- Returns and refunds.
- Damaged or incorrect products.
- Payment assistance.
- Account support.
- General questions.
Before Contacting Us
To help us respond more efficiently, please include:
- Your full name.
- Your order number, if applicable.
- The email address used for the order.
- A clear description of your request.
- Relevant photographs where applicable.
Never send complete card numbers, account passwords, or other sensitive payment information by email.
Response Time
We aim to respond to customer inquiries within 24 business hours.
During promotional events, weekends, public holidays, or periods of increased order volume, response times may be slightly longer.
We appreciate your patience.
Serving Collectors with Confidence
Old State Coins is dedicated to providing collectible coins, historic U.S. coins, gold and silver coins, commemorative pieces, and other numismatic products supported by dependable customer service.
We value your trust and are committed to making every purchase straightforward, secure, and reliable.
Thank you for choosing Old State Coins.