FAQs

Frequently Asked Questions (FAQ)

1. Are your collectible coins authentic?
   Yes. Old State Coins carefully sources its coins from trusted suppliers, dealers, and established industry partners. Available authenticity, grading, metal-content, and certification details are clearly stated in each product listing.
2. Does Old State Coins sell real gold and silver coins?
   Yes. Old State Coins offers authentic gold coins, silver coins, historic U.S. coins, bullion coins, proof coins, and other collectible numismatic items. Please review each product listing for its exact metal content and specifications.
3. Are all coins professionally graded or certified?
   Not every coin is professionally graded. When a coin has been certified by a recognized third-party grading service, the certification details will be included in the product listing. Any uncertified condition assessment is provided as a general opinion based on available information and visual inspection.
4. What is your estimated delivery time?
   Orders from Old State Coins are typically delivered within 7–15 business days after processing, depending on your location, the selected shipping service, carrier operations, and customs procedures.
5. Will I receive a tracking number?
   Yes. Old State Coins will email tracking information after your order has been shipped. Please allow up to 24–48 hours for the carrier’s tracking system to display updates.
6. What is your return policy?
   Eligible items may be returned according to our Return & Refund Policy. If your item arrives damaged, incorrect, or materially different from its listing, please contact Old State Coins promptly for assistance.
7. Is my payment information protected?
   Yes. Old State Coins uses secure third-party payment gateways designed to protect customer information and transactions. Never send complete card details or account passwords by email.
8. Does Old State Coins ship internationally?
   Old State Coins serves customers in eligible countries and regions. International shipping availability, customs duties, taxes, and other applicable charges may depend on the destination and will be addressed during checkout or in our Shipping Policy.
9. Can the value of a collectible coin change?
   Yes. A coin’s value may change based on precious-metal prices, rarity, condition, grading, historical significance, and collector demand. Old State Coins does not guarantee future appreciation or investment performance.
10. How can I contact Old State Coins?
    You can contact Old State Coins by email or through our Contact page. Our customer support team typically responds within 24–48 business hours.